Payment Express customers need to arrange a "merchant facility" with one of the acquiring banks that Payment Express has connectivity to. For more information on the banks that are presently supported, please visit the Processing Partners page.
Supported card types are Visa Credit, Visa Debit, MasterCard, MasterCard Debit, American Express, Diners.
Ensure you mention to the respective acquirer your chosen Payment Service Provider is to be Payment Express. This will ensure a smooth activation between us and the acquirer resulting in customer being operational quicker.
Upon a successful Merchant account activation with your chosen acquirer, Payment Express will need to be supplied with the merchant number you received from your chosen Acquirer.
Payment Express complete activations with 2-3 business days.
If American Express and or Diners has been submitted at the time of application this also will be activated within the 2-3 business day period.
Each acquirer has a different length of digits for their respective Merchant numbers:
Merchant number is 7 digits
Merchant number is 10 digits
Merchant number is 15 digits
Merchant number is 8 digits
Merchant number is 15 digits
Merchant number is 8 digits
For processing of American Express, Payment Express customers are required to obtain an American Express "Merchant Number" exclusively for Payment Express use
If you are an existing American Express merchant call American Express directly on 0800 339 911 and ensure your current merchant number is exclusively in use with Payment Express. If not, you would need to request either an additional merchant number for exclusive use by Payment Express, or you can request the Payment Service Provider is changed to Payment Express.
The American Express Merchant number then needs to be submitted to Payment Express for us to load onto your system service.
If you are not currently an American Express merchant call American Express directly on 0800 339 911 and discuss becoming an American Express merchant, requesting a "Merchant number" with Payment Express as the Payment Service Provider.
Payment Express advice 1-2 business days upon receiving your American Express Merchant number to activate this.
To be able to process Diners, please contact Diners directly on 0845 862 2935
There will be a time you will hear some payment Jargon going around. We've listed the most common terms you are most likely to hear and what they mean.
| Merchant ID (MID) | This is an electronic merchant number generated by the bank specifically for your business to be able to transact online. Commonly referred to as a MID |
| Terminal ID | This is a number associated with the 'Merchant ID' A merchant can have one or many Terminal ID's. Commonly referred to as a TID. |
| Card Acceptor Name | This is the name that appears on the card holders' statement. |
| Card Acceptor Location | This is the physical location of business operation. This is usually the town or city of your business. |
| Merchant Category Code | Your bank will assign you with a merchant category code based on your business type |
| CNP | Card not present transactions |
| EFT | EFTPOS transactions |
| Ecommerce | Website based online transactions |
| MOTO | Mail Order and Telephone Order. Transactions taken without the card holder being present. |
| AVS | Address Verification Service. This verifies the address a customer's card is registered to for additional security. |
| CVC | Card Verification code. Last 3 digits on the back of a customer's card. Most acquirers would want this information supplied compulsorily. |
Multi-currency processing will enable you to accept currencies other than British Pounds (GBP). We are able to accept multi-currency through the following banking partners:
Currently, 3D secure is available only on our Hosted solution (PxPay / PxPay 2.0). To enable this functionality, you will need to enrol with this with your bank.
At present, Elavon UK is our only banking acquirer that has made this compulsory with new and existing customers.
Upon successfully enrolling with 3D secure with your acquirer, you will be provided with 3D secure details for MasterCard and for Visa. This in turn needs to be provided to Payment Express via email. We can usually activate this on our system the same working day.
